Ungakuyeka kanjani ukuba yisisulu sezimo

Sihlala sizithola sisezimeni lapho abantu bedlulisela umthwalo kithina, futhi asiboni nokuthi thina ngokwethu senza kanjani okufanayo. Kodwa lena akuyona indlela yokuphumelela. U-John Miller, umqeqeshi webhizinisi kanye nombhali wendlela yokwenza umsebenzi wakhe, usebenzisa izibonelo zempilo yakhe ukuze akutshele kahle ukuthi kufanele uthathe kanjani umthwalo wemfanelo nokuthi kungani uwudinga.

Isibopho somuntu siqu

Ngama egalaji likaphethiloli ngenzela ikhofi, kodwa ibhodwe lekhofi lalingenalutho. Ngaphendukela kumthengisi, kodwa wakhomba uzakwabo ngomunwe wayesephendula: “Umnyango wakhe yiwona obhekele ikhofi.”

Cishe ukhumbula izindaba eziyishumi nambili ezifanayo empilweni yakho:

• “Abaphathi besitolo abanasibopho ngezinto ezisele emakhabetheni”;
• “Angikwazi ukuthola umsebenzi ojwayelekile ngenxa yokuthi anginabo abantu engixhumene nabo”;
• “Abantu abanamakhono abanikezwa ithuba lokufohla”;
• "Abaphathi bathola izigidi zamabhonasi wonyaka, kodwa angizange nginikezwe ibhonasi eyodwa iminyaka engu-5 yomsebenzi."

Lezi zonke izici zesibopho somuntu siqu esingathuthukisiwe. Kancane kancane uzohlangana nesibonelo esiphambene: banikeze isevisi enhle, basiza esimweni esinzima, baxazulula inkinga ngokushesha. Ngine.

Ngigijime ngiyodla endaweni yokudlela. Isikhathi sasincane, futhi kwakunesixuku sezivakashi. Kwadlula uweta eshesha ephethe intaba yezitsha ezingcolile ethreyini wabuza ukuthi ngiphakelwe yini. Ngiphendule ngokuthi okwamanje, kodwa ngingathanda uku-oda isaladi, ama-rolls kanye ne-Diet Coke. Kwatholakala ukuthi yayingekho i-cola, kwadingeka ngicele amanzi anolamula. Ngokushesha ngathola i-oda lami, kanye ne-Diet Coke ngemva komzuzu. UJakobe (okuyigama likawota lelo) wathuma umphathi wakhe esitolo ukuba amthathe. Angiphumelelanga mina.

Isisebenzi esivamile asihlali sinalo ithuba lokubonisa isevisi enhle, kodwa ukucabanga okuqinile kutholakala kuwo wonke umuntu. Kwanele ukuyeka ukwesaba ukuthatha umthwalo wemfanelo futhi uzinikele emsebenzini wakho ngothando. Ukucabanga okuqhubekayo kuyavuzwa. Ezinyangeni ezimbalwa kamuva, ngaphindela endaweni yokudlela futhi ngathola ukuthi uJacob wayenyuselwe esikhundleni.

Imibuzo enqatshelwe

Faka esikhundleni imibuzo yesikhalazo ngesenzo. Khona-ke ungakwazi ukuthuthukisa isibopho somuntu siqu futhi ulahle i-psychology yesisulu.

“Kungani umuntu engangithandi?”, “Kungani kungekho muntu ofuna ukusebenza?”, “Kungani kwenzeke kimi lokhu?” Le mibuzo ayikhiqizi lutho ngoba ayiholeli esixazululweni. Bakhombisa kuphela ukuthi umuntu obabuzayo uyisisulu sezimo futhi akakwazi ukushintsha lutho. Kungcono ukuqeda igama elithi «kungani» ngokuphelele.

Kunezigaba ezimbili ezengeziwe zemibuzo «engalungile»: «ngubani» futhi «nini». “Ubani owenza lokhu?”, “Izolungiswa nini imigwaqo endaweni yami?” Esimweni sokuqala, sidlulisela isibopho komunye umnyango, isisebenzi, umphathi bese singena embuthanweni omubi wokumangalela. Okwesibili - sisho ukuthi singalinda kuphela.

Intatheli ephephandabeni ithumela ngefeksi isicelo kwabezindaba bese ilinda impendulo. Usuku lwesibili. Ngivilapha kakhulu ukushaya ucingo, futhi izinsuku zokugcina zalesi sihloko ziyaphela. Lapho ingekho indawo yokuhlehlisa, uyafona. Baxoxa kahle naye bathumela impendulo ekuseni. Kuthathe imizuzu emi-3, umsebenzi wentatheli udonse izinsuku ezi-4.

Imibuzo efanele

Imibuzo "Elungile" iqala ngamagama athi "Ini?" futhi “Kanjani?”: “Yini engingayenza ukuze ngenze umehluko?”, “Indlela yokwenza ikhasimende lithembeke?”, “Indlela yokusebenza ngokuphumelelayo?”, “Yini okufanele ngiyifunde ukuze ngilethe inani elikhulu enkampanini? ”

Uma umbuzo ongalungile uveza isimo somuntu ongakwazi ukuguqula lutho, imibuzo efanele isheshisa isenzo futhi yakhe ukucabanga okumatasa. "Hhayi-ke, kungani lokhu kwenzeka kimi?" ayidingi mpendulo. Lesi isikhalo esingaphezu kombuzo. "Kungani lokhu kwenzeka?" kusiza ukuqonda izizathu.

Uma ubhekisisa imibuzo «engalungile», kuvela ukuthi cishe yonke iyinkulumo-nkulumo. Isiphetho: imibuzo yokukhuluma mibi.

Isibopho esihlangene

Awukho umsebenzi ohlangene, i-oxymoron. Uma ikhasimende lifika nesikhalo, kuzomele umuntu oyedwa aphendule kulo. Ngisho nangokomzimba, zonke izisebenzi ngeke zikwazi ukufola phambi kwesivakashi esinengekile futhi ziphendule ngokuhlanganyela isikhalazo.

Ake sithi ufuna ukuboleka imali ebhange. Safika ehhovisi, sasayina wonke amaphepha, silindele umphumela. Kodwa kukhona okungahambanga kahle, futhi ibhange alikhulumi ngesinqumo salo. Imali iyadingeka ngokushesha ngangokunokwenzeka, futhi uya ehhovisi ukuze ulungise izinto. Kuvele ukuthi amadokhumenti akho alahlekile. Awunandaba nokuthi ubani onecala, ufuna ukuxazulula inkinga ngokushesha.

Isisebenzi sasebhange silalela ukunganeliseki kwakho, sicela intethelelo ngobuqotho, nakuba singenacala, sigijima sisuka komunye umnyango siye komunye futhi emahoreni ambalwa siza nesinqumo esihle esenziwe ngomumo. Isibopho esihlangene kuwumthwalo womuntu siqu ngendlela yawo emsulwa. Kuyisibindi ukuthatha igoli leqembu lonke futhi udlule ezikhathini ezinzima.

Indaba yoweta uJakobe iyisibonelo esihle somthwalo wemfanelo ohlangene. Umgomo wenkampani ukuphatha iklayenti ngalinye ngokucophelela. Walandelwa uweta kanye nomphathi. Cabanga ukuthi uzothini umphathi wakho uma umthume ukuthi ayothengela iklayenti i-Coke? Uma engakulungele ukwenza isenzo esinjalo, akukhona ukuthi afundise abangaphansi kwakhe umsebenzi wenkampani.

Ithiyori yezinto ezincane

Sivame ukunganeliseki ngokwenzeka eduze kwethu: izikhulu zithatha izifumbathiso, zingathuthukisi igceke, umakhelwane umise imoto ngendlela yokuthi akunakwenzeka ukudlula. Sifuna njalo ukushintsha abanye abantu. Kodwa isibopho somuntu siqu siqala ngathi. Leli yiqiniso elingalungile: lapho thina ngokwethu sishintsha, umhlaba kanye nabantu abasizungezile nabo baqala ukushintsha ngokungabonakali.

Ngatshelwa indaba ngesalukazi. Iqembu lentsha lalivame ukuhlangana emnyango wakhe, liphuze ubhiya, lichitheke futhi lenze umsindo. Isalukazi asizange siwasabise amaphoyisa nokuphindisela, asiwaxoshanga. Wayenezincwadi eziningi ekhaya, futhi phakathi nosuku wayeqala ukuzikhipha emnyango azibeke efasiteleni, lapho intsha yayivame ukuhlangana khona. Baqale bayihleke. Kancane kancane wajwayela futhi waqala ukufunda. Bakha ubungane nesalukazi baqala ukusicela izincwadi.

Izinguquko ngeke zisheshe, kodwa kubo kufanelekile ukubekezela.

D. Miller «Proactive Thinking» (MIF, 2015).