Okuqukethwe
- Ukukhetha komhleli
- Amasistimu aphezulu ayi-10 e-CRM omnyango wezokuthengisa ngokusho kwe-KP
- Ungalukhetha kanjani uhlelo lwe-CRM lomnyango wokuthengisa
- Imibuzo nezimpendulo ezidumile
Umphathi onekhono, abathengisi abagqugquzelekile kanye nesistimu ye-CRM ehamba phambili - wonke amaphupho ebhizinisi enhlanganisela enjalo. Ngeke sikutshele ukuthi ungamthola kanjani umholi opholile futhi uhlanganise iqembu elizoletha ngokuzinikela inzuzo yezigidi zamadola enkampanini. Kodwa ake sikhulume ngephuzu lesithathu - “siremki”, elilungele kokubili umholi nabangaphansi.
Amasistimu we-CRM angcono kakhulu omnyango wezokuthengisa azenzela izinqubo zebhizinisi, abe namathuluzi okuhlaziya, futhi ahlanganiswe newebhusayithi yakho, amabhokisi okungenayo e-imeyili, izithunywa ezisheshayo. Isakhiwo nokusebenza kwazo kuklanywe ngendlela yokuthi ziphushe isisebenzi ngokoqobo ukuthi siqedele umsebenzi futhi siqedele umsebenzi ngokuthola izimali zeklayenti kuma-akhawunti enkampani yakho.
Ukukhetha komhleli
"PlanFix"
I-CRM enohlelo olunamandla lokwenza ngokwezifiso, okungukuthi, izilungiselelo eziguquguqukayo nokuzivumelanisa nezidingo zakho. Le nkampani inesitolo sayo sohlelo lokusebenza esifana ne-AppStore ethandwayo ne-Google Play. Iningi lezinhlelo zokusebenza kulesi sitolo zimahhala, kodwa kukhona nezinketho ezikhokhelwayo. Kukhona okutholakele okuthokozisayo. Isibonelo, isixazululo esingena ngokuzenzakalelayo igama leklayenti kuwo wonke amadokhumenti, imibiko nezinhlamvu. Noma isevisi ehlanganisa nokuvota kwe-Telegram ukuze uxoxisane neklayenti.
Nge-CRM yomnyango wokuthengisa we-PlanFix, ungagcina amarekhodi ezinsizakalo (ukukhipha ama-invoyisi, ukuvala izenzo, ukulungisa imibiko), uphathe ukuthengiselana ukusuka nokuya, ukwamukela nokucubungula izicelo ezivela emithonjeni ehlukene.
Kukhona ukuhlanganiswa okuningi: isekela amaklayenti e-imeyili aziwa kakhulu, izithunywa ezisheshayo, izinsizakalo zokuthumela i-SMS, ukugcinwa kwamafu. Uhlelo luyakwazi ukuhlaziya iphesenti lokuguqulwa futhi luthuthukise uhlelo lokubhekana nokwehluleka.
Indawo esemthethweni: planfix.ru
Izici
| Inani | kusukela kuma-euro angu-2 ukuya kwangu-5 kumsebenzi ngamunye wenkampani ngenyanga, kuye ngohlelo lwentela |
| Inguqulo yamahhala | yebo, kufika abasebenzi abayisihlanu |
| Ukuthunyelwa | ifu, kukhona uhlelo lokusebenza lweselula |
Izinzuzo kanye nokubi
Amasistimu aphezulu ayi-10 e-CRM omnyango wezokuthengisa ngokusho kwe-KP
1. I-RetailCRM
Ngegama, ungase ucabange ukuthi lolu hlelo lusiza ebhizinisini elizenzakalelayo "emhlabathini", ezitolo, kodwa empeleni lenzelwe ukuhweba nge-inthanethi. Yakhiwe ngendlela yokuthi umnyango wokuthengisa uzokhululeka ngangokunokwenzeka ukuqoqa izicelo kuzo zonke izithunywa ezisheshayo kanye nezinkundla zokuxhumana, futhi usebenze nazo efasiteleni elilodwa.
Okusho ukuthi, uhlelo luzohlola izilinganiso ze-warehouse, futhi ukulethwa kuzosiza ukuqoka, futhi umphathi uzophusha ukuthi kuzodingeka ukuletha ukuthengiselana kumphumela onengqondo. Kunohlelo lwezibangeli - izikhumbuzo zamakhasimende nabasebenzi mayelana nesinyathelo esilandelayo somsebenzi.
Ukusebenza okuhle kokuhlukanisa "isiphithiphithi samakhasimende" esiqoqiwe: ukuhlukanisa abathengi babe amasegimenti futhi usethe imithetho ezenzakalelayo yokuphinda ukuthengisa.
Indawo esemthethweni: retailcrm.ru
Izici
| Inani | kusuka ku-1500 rub. ngomsebenzisi ngamunye ngenyanga |
| Inguqulo yamahhala | itholakalela umsebenzisi oyedwa ongacubungula ama-oda angaphezu kuka-300 ngenyanga, noma isikhathi sokulinga izinsuku eziyi-14 zenguqulo ephelele |
| Ukuthunyelwa | ifu noma ku-PC |
Izinzuzo kanye nokubi
2. "MegaPlan"
Inkampani ithembele ekuvikelekeni kwesisekelo samakhasimende ayo. Kusuka ku-CRM, awukwazi ukuvele ukhiphe bonke abathintwayo namadili ngokuchofoza okukodwa. Le nketho itholakala kuphela kubaphathi. Umlando wokuxhumana ohlukile wenzelwe iklayenti ngalinye. Ikhadi liqukethe umlando wezingxoxo, ama-akhawunti, amarekhodi ekholi.
Kukhona uhlelo lwamabhodi e-kanban abonakalayo: ungahudula amakhadi amadili wamanje kusuka kumojula eyodwa ukuya kwenye kuwo. Lokhu kusebenzela inhloso ebonakalayo yethimba labadayisi ukuze babone ukuthi mangaki amathikithi asenawo asendleleni.
Isistimu yokubika enemininingwane ikhombisa ukuthi mangaki amadili avuliwe nokuthi abaphathi abakwazi ukuwaqeda isikhathi esingakanani. Inkampani iqinisekisa ukuthi kuzothatha amasonto amabili ukusebenzisa uhlelo ebhizinisini lakho.
Indawo esemthethweni: megaplan.ru
Izici
| Inani | 329 - 1399 ruble. kumsebenzisi ngamunye ngenyanga, kuye ngenani kanye nesikhathi sokuthenga okubhaliselwe |
| Inguqulo yamahhala | inguqulo yesilingo yezinsuku eziyi-14 |
| Ukuthunyelwa | efwini noma ku-PC |
Izinzuzo kanye nokubi
3. "Bitrix24"
I-CRM ethuthukiswe kakhulu Ezweni Lethu, igama elifanayo lamasistimu anjalo. Inzuzo yayo ukuthi ingaba umkhiqizo ozimele, futhi ihlanganiswe, "icwengiwe" futhi isetshenziswe ebhizinisini elithile. Uhlelo lunokuxhumana okukhanyayo nesimanje. Umlando onemininingwane wokwenziwe ngakunye uyatholakala. Ingahlanganiswa nefoni.
Amandla amakhulu okuthengisa okuzenzakalelayo: ukusatshalaliswa kwemisebenzi kubadayisi, ukukhiqizwa kwama-invoyisi okukhokha, ukulayisha imibiko kanye nekhono lokusetha ukuthunyelwa kwe-SMS. Uhlelo luyakwazi ukwakha izinqubo zebhizinisi ngokwezimo zakho. Usetha indlela yomthengi ukusuka kwesinye isigaba ukuya kwesinye, konke lokhu kudweba kuskripthi, futhi ekuphumeni kwakho uthola uphawu olunenqubo yebhizinisi ecacile. Ungaxhuma i-accounting ye-warehouse, ulungiselele izinhlinzeko zezentengiselwano kanye nemibhalo yenkampani ejwayelekile.
Indawo esemthethweni: bitrix24.ru
Izici
| Inani | 1990 - 11 ruble. ngenyanga kuye ngenani labasebenzisi |
| Inguqulo yamahhala | yebo, ngokusebenza okulinganiselwe |
| Ukuthunyelwa | ifu, ku-PC, kuhlelo lokusebenza lweselula |
Izinzuzo kanye nokubi
4. FreshOffice
Enye yezinzuzo zale CRM wubuningi bemikhakha eyahlukene lapho umdayisi angafaka khona ulwazi mayelana neklayenti noma inkampani asebenza nayo. Bese kuthi sonke isisekelo samakhasimende singahlukaniswa ngomaka abahlukene ukuze kwenziwe ukuhlaziya. Noma ngokushesha aphonse umkhankaso wokukhangisa ezinkundleni zokuxhumana engxenyeni ethile yamakhasimende.
Isibonelo, amanye amadili owalengisile, iklayenti elisesimweni "lingathenga uma inani belingaphansi kancane." Uwahlukanisa abe aphelele futhi uwaqondise ezinkundleni zokuxhumana ngesaphulelo.
Kukhona i-aggregator yengxoxo eyakhelwe ngaphakathi, lapho abaphathi bethola khona imilayezo evela kuzo zonke iziteshi zokuthengisa. Le CRM futhi isiza umphathi ukuthi alawule futhi ahlele umsebenzi wesisebenzi ngasinye.
Kukhona ukusebenza kwefaneli ezenzakalelayo - lapho, ngokwesibonelo, kulandela imiphumela yesigaba esithile sokuthengiselana, iklayenti lithola umyalezo ngokuzenzakalelayo, umsebenzi omusha unikezwe umphathi, futhi isigaba esilandelayo sokuthengiselana singeniswa ikhalenda.
Indawo esemthethweni:freshoffice.ru
Izici
| Inani | 750 rub. ngomsebenzisi ngamunye ngenyanga |
| Inguqulo yamahhala | isikhathi sesilingo siyatholakala ngesicelo kulandela ukucutshungulwa kokhetho |
| Ukuthunyelwa | cloud, kukhona uhlelo lokusebenza lweselula, kukhona inguqulo yendawo ukuze ithunyelwe ku-PC |
Izinzuzo kanye nokubi
5. 1C: I-CRM
Umugqa we-CRM wezikali ezihlukene zebhizinisi: kusuka ezinkampanini ezincane kuya ezinkampanini. Kulungele kakhulu labo abasebenzisa eminye imikhiqizo yenhlangano yasekhaya ye-1C, njengokulawulwa kwempahla, ukubalwa kwezimali, ukuphathwa kwabasebenzi, njll., ukuhlela ukuhamba komsebenzi. Ku-CRM, ungaxhuma izengezo eziningi ukuze uthole imali eyengeziwe, ebizwa ngokuthi “izinhlelo zokusebenza”.
Isibonelo, kumphathi - uhlelo lokusabalalisa okuholayo, kumphathi - abasizi abahlakaniphile abahamba, bakhumbuza futhi baphakamise i-algorithm ezigabeni ezihlukene zomsebenzi. Inqubo yokuthengisa ilawulwa ngokuxhunywa kwamaphrojekthi, ama-oda abahlinzeki, indawo yokugcina impahla, izinkokhelo, ukukhiqizwa, uma kunesidingo.
Indawo esemthethweni: 1crm.ru
Izici
| Inani | Ama-ruble angama-490-699. ngenyanga ngesisebenzi ngasinye, kuye ngesikhathi sokubhalisa |
| Inguqulo yamahhala | Izinsuku ezingu-30 zokufinyelela |
| Ukuthunyelwa | ifu, ku-PC |
Izinzuzo kanye nokubi
6. YCLIENTS
Isevisi ikhule isuka kusethi encane yamathuluzi okurekhoda amakhasimende esevisi yaba inkundla enhle yokuzenzakalela nokusiza umnyango wokuthengisa. Abasebenzisi abakhulu bale CRM ngamabhizinisi amancane: izimboni zobuhle, izihambi, izitolo zezitolo, izindawo zezemidlalo nezikhungo zokuqina, amakilabhu, izigaba, izindawo zokungcebeleka.
Okokuqala, i-CRM ilungele labo abanohlelo olwakhiwe kahle lokuheha amakhasimende esizeni. Kuyoba okuthakazelisayo kumphathi ukufunda imithombo yokuheha amakhasimende ohlelweni lokuhlaziya. Uhlelo lukuvumela ukubala amaholo futhi unciphise ukuxosha kwamakhasimende ngezinhlelo zokwethembeka. Ihlanganisa nocingo kanye namarejista emali aku-inthanethi. Isikhathi esibekiwe sokuqalisa siyizinsuku ezinhlanu.
Indawo esemthethweni: yclients.com
Izici
| Inani | kusuka kuma-ruble angama-857 ngenyanga, intela incike kububanzi besicelo, isikhathi sokuthenga ilayisense, inani labasebenzi |
| Inguqulo yamahhala | isikhathi sokuzama izinsuku ezingu-7 |
| Ukuthunyelwa | ifu, kukhona uhlelo lokusebenza lweselula |
Izinzuzo kanye nokubi
7. i-amoCRM
Onjiniyela bathembele ekwenzeni lula kokubili isixhumi esibonakalayo kanye nokusebenza ukuze bafinyelele isivinini sesistimu, kanye nokunciphisa isikhathi nezindleko zezimali zokuqeqesha umnyango wokuthengisa ukusebenzisa uhlelo.
Enye yama-CRM angcono kakhulu emakethe ihlelwe ngendlela yokuthi izicelo ezivela kuzo zonke iziteshi ziwele kufaneli yokuthengisa. Futhi konke kuphambi kwamehlo abaphathi ukuze bangaphuthelwa lutho. Kukhona ukuhlanganiswa namabhokisi eposi, IP-telephony. Uhlelo lunesithunywa salo sokuxhumana kwezinkampani.
Kufaneli yokuthengisa, ungaxhuma amathuluzi ahlukahlukene wokukhomba kanye "nokufudumala" amakhasimende - njengezinhlu zama-imeyili, ukukhangisa ezinkundleni zokuxhumana. Ilandelela ukuthi yimaphi kumakhasimende angazange enze i-oda isikhathi eside futhi amema umphathi ukuthi enze isivumelwano esisha naye.
Indawo esemthethweni: amocrm.ru
Izici
| Inani | 499 - 1499 ruble. ngenyanga ngomsebenzisi ngamunye, kuye ngenani lentengo |
| Inguqulo yamahhala | isikhathi sokuzama izinsuku ezingu-14 |
| Ukuthunyelwa | ifu, kukhona uhlelo lokusebenza lweselula |
Izinzuzo kanye nokubi
8. Callibri
Isistimu ye-CRM yokuhlola egxile ekukhangiseni, okungukuthi, ukulandelela ukusebenza kahle kwemikhankaso eyahlukene yokukhangisa nokuyiguqulela ekuthengisweni. Uma kungenjalo, yonke into ifana nezibonelo ezinhle kakhulu ze-CRM: umlando wokuxhumana namakhasimende, ukuhlanganiswa nocingo, izithunywa ezisheshayo, njll.
Kodwa uhlelo luthakazelisa ngokuyinhloko ngamathuluzi alo. Ihlukaniswe yaba amasethi amathathu, ngalinye elikhokhelwayo: “MultiTracking”, “MultiChat” kanye “ne-End-to-End Analytics”. Nawa amanye amathuba athokozisayo.
Ngakho, "I-MultiTracking" Ibonisa ukuthi yisiphi isikhangiso, isayithi, ikhasi kanye negama elingukhiye iklayenti eliqhamuke kulo. I-“MultiChat” iqoqa izicelo kumafomu asesayithi, igcina ilogi eyodwa. Kunezici ezithakazelisayo, njengokulotshwa okuzenzakalelayo kwengxoxo phakathi komthengisi neklayenti, kanye nesistimu yokuhlaziya enemininingwane yokuphela ukuya ekupheleni.
Indawo esemthethweni: callibri.ru
Izici
| Inani | kusuka ku-1000 rub. ngenyanga ngesethi ngayinye yamathuluzi, intengo yokugcina incike enanini labavakashi kusayithi lakho |
| Inguqulo yamahhala | isikhathi sokuzama izinsuku ezingu-7 |
| Ukuthunyelwa | liguqubele |
Izinzuzo kanye nokubi
9. I-TimeDigital CRM
Ikhadi leklayenti libonisa wonke umlando wokusebenzelana kwakhe nomnyango wezokuthengisa kanye newebhusayithi yakho. Yini eyathakazelisa umuntu, kungakhathaliseki ukuthi wayebheka uhlu lwakho lokuposa. Uhlelo lungasetha ngisho nenani lamaphuzu labathengi: uma amaphuzu ephakama, kusho ukuthi kulapho iklayenti lalibanjwe khona ukukhangiswa komkhiqizo wakho, futhi lithembeka kakhulu kumkhiqizo noma isevisi yakho.
Ungenza ngokwezifiso ifaneli yokuthengisa yenkampani yakho. Uhlelo luzothumela ngokuzenzakalelayo ukunikezwa kwezentengiso kuklayenti esigabeni esithile somsebenzi. I-CRM ngokwayo idala izikhumbuzi kubaphathi ukuze bangakhohlwa ukushayela amakhasimende angaluphendulanga ucingo noma acele ukuthi aphinde ashayele. Ngokwenziwe ngakunye, ungakha i-task pool yomphathi, ukuze iklayenti lanelise nakakhulu ukusebenza nenkampani yakho.
Indawo esemthethweni: timedigitalcrm.com
Izici
| Inani | 1000-20 000 ruble. ngenyanga kuye ngenani labasebenzisi namaklayenti |
| Inguqulo yamahhala | isikhathi sokuzama izinsuku ezingu-14 |
| Ukuthunyelwa | liguqubele |
Izinzuzo kanye nokubi
10. “Ether”
I-CRM, eyenzelwe amabhizinisi amancane ngqo. Alikho inani elikhulu lezengezo nezinsimbi nezikhwelo ezinikezwa onjiniyela abakhulu. Uma sikhuluma nje, lawa amaspredishithi e-Excel athuthuke kakhulu ahloselwe ukuthengisa. Ngendlela, ngokuchofoza, yonke imininingwane egciniwe ilayishwa efayeleni le-Excel noma ingangeniswa kuyo.
I-interface imfushane, yonke into isesimweni samakholomu namakholomu, lapho kufakwa khona ulwazi mayelana namaklayenti: isimo sawo, umsebenzi wesisebenzi. Kunezifanekiso zezinketho ezingaba khona zokuphromotha isivumelwano nokwabela izimo kuzo, noma ungangeza esakho.
Indawo esemthethweni: ether-crm.com
Izici
| Inani | 99 - 19 999 ruble. ngenyanga kuye nge-tariff, amanani ahluka ngenani labasebenzisi abangasebenza ku-CRM |
| Inguqulo yamahhala | isikhathi sokuzama izinsuku ezingu-21 |
| Ukuthunyelwa | liguqubele |
Izinzuzo kanye nokubi
Ungalukhetha kanjani uhlelo lwe-CRM lomnyango wokuthengisa
Ayikho imithetho ecacile yokukhetha uhlelo lwe-CRM: imisebenzi ebalulekile enkampanini ethile ayinamsebenzi kwenye. Kodwa-ke, kunezinqubo eziyisisekelo okudingeka uzinake kunoma yikuphi.
Indlela yokufaka i-CRM
Imikhiqizo eminingi manje isisefwini. Okusho ukuthi, basebenza kumaseva enkampani yabahlinzeki. Ukufinyelela kuzo noma yikuphi emhlabeni, inqobo nje uma i-inthanethi isebenza. Okubi ukuthi uma inkampani inokwehluleka kwezobuchwepheshe, isiza ngeke sisebenze ngesikhathi somsebenzi wokubuyisela. Ukuqhubeka okunengqondo kwezixazululo zamafu kuwuhlelo lokusebenza lweselula. Ivamise ukuba nokusebenza okulinganiselwe kancane kwe-CRM egcwele, ukubukeka kuphela okucijile ukuze kusebenze ngamadivaysi eselula.
Enye into izixazululo zebhokisi noma zibizwa nangokuthi "amabhokisi". Uthenga isofthiwe esenziwe ngomumo efakwe kuseva yenkampani kanye nakumakhompyutha abathengisi. Lolu hlelo aludingi uxhumano lwe-inthanethi olusebenzayo. Eqinisweni, ingeyakho kuze kube phakade. Okusho ukuthi, ukhokha kanye, kodwa inani elibi. Susa "amabhokisi" - ukuntuleka kwezibuyekezo. Uma unjiniyela we-CRM ekhipha izengezo ezintsha ngokuzayo, uzodinga ukukhokha ukuze zitholakale emnyangweni wakho.
Ukuhlanganiswa kwe-CRM namanye amasevisi
Ake sithi usebenzisa i-Gmail. Futhi i-CRM “ingabangane” nge-Outlook kuphela. Kodwa ukushintshela ekhelini leposi elisha akulula ngaso sonke isikhathi. Lokhu kusho ukuthi udinga ukukhetha uhlelo olusekela ngokushesha ingqalasizinda yedijithali yebhizinisi lakho. Abaholi bezimakethe bahlala bevela futhi bengeza amandla okuhlanganisa izithunywa ezisheshayo ezihlukahlukene, ama-opharetha ocingo lwe-IP namanye amamojula ahilelekile ekuthengisweni.
Uhlobo lwamakhadi ekhasimende
Akukona kakhulu ukubukeka okubalulekile, kodwa isethi yolwazi abangayigcina. Zingaki izinkambu zamahhala ezinikezwa yisistimu? Kungenzeka yini ukwengeza iphrofayili yomthengi ngesixhumanisi kumanethiwekhi akhe omphakathi, umlando wezincwadi, ukuhlanganiswa nohlelo lokwethembeka? Uma lokhu kuhambisana nebhizinisi lakho, khetha isistimu ye-CRM enesethi enjalo yezinketho.
Ukukhuthaza abathengisi
Uhlelo oluhle lukhuthaza abathengisi ukuthi basebenze. Izikhumbuzo ezivamile. Shayela leli klayenti, thola impendulo kwelinye, shaya amakholi angu-10, njll. Izinhlelo ezingcono kakhulu zingenziwa ngendlela oyifisayo ukuze zikhuthaze abathengisi ukuthi basebenze ngokuzikhandla nangcono.
Cabanga ngamasu
Khetha i-CRM yomnyango wezokuthengisa hhayi ngezidingo zamanje, kodwa okwesikhathi esizayo. Isibonelo, inani labaphathi emnyangweni lingakhuphuka. Kubalulekile ukukhumbula lokhu uma izinga le-CRM lincike enanini labasebenzisi.
Noma ngokuzayo ufuna ukwazi isiteshi esisha sokuthengisa, futhi imisebenzi yesistimu eyengeziwe izodingeka. Isibonelo, zibandakanye ekukhangiseni nge-imeyili noma ukubheja ekukhangiseni okuqondiwe ezinkundleni zokuxhumana.
Uma unganikezi ukusebenza okudingekayo kusenesikhathi, ngokuzayo kuzodingeka ubheke izinsiza ezengeziwe futhi uzihlanganise ku-CRM ekhona. Futhi ukuhlanganiswa akwenzeki ngaso sonke isikhathi, futhi akushibhile ngaso sonke isikhathi.
Imibuzo nezimpendulo ezidumile
Sibuze umphathi wephrojekthi wenkampani ye-Webfly IT UKonstantin Rybchenko cacisa izinto eziningi ezizosiza ekukhetheni i-CRM engcono kakhulu.