Ukubonisana ngakunye kukhethekile (abazali nezingane zabo bahlukile). Ngiyaziletha kuyo yonke imihlangano. Ngakho-ke, ngikhuthaza amaklayenti ami ngalokho engikholelwa ngokujulile kimina. Ngesikhathi esifanayo, nginezindlela engibambelela kuzo emsebenzini wami.
- Ngokushesha, ngemva kokuzwakalisa kokuqala kweklayenti ngesicelo sakhe sokuqala, ngokuqinisekile ngizosekela iklayenti esifisweni sayo sokuqonda isimo futhi siyishintshe: "Ungumama omuhle (ubaba omuhle)!". Ukwesekwa kuyadingeka kakhulu kunoma yimuphi umuntu, ikakhulukazi ezikhathini ezinzima. Inikeza amandla kanye nogqozi lokuqhubekela phambili ekuxazululeni udaba. Kuyangisiza ukwakha ubuhlobo neklayenti.
- Ngemva kokuziqonda ngokwami ukuthi “leli ikhasimende lami,” ngiyalitshela ngokulungela kwami ukusebenza nalo: “Sengikulungele ukubhekana necala lakho.”
- Ngemva kokwazisa iklayenti ngomthamo womsebenzi ohlongozwayo: "Kunomsebenzi omningi," ngiyacacisa: "Ulungele kangakanani ukuzisebenza? Yini futhi ulungele ukutshala malini ekuguquleni isimo?
- Ngivumelana nefomethi (imfihlo, inombolo, imvamisa, ubude besikhathi, "umsebenzi wesikole wasekhaya" ophoqelekile kanye nemibiko ngenqubekelaphambili nemiphumela, ukuthi kungenzeka yini ukubonisana ngocingo phakathi kwamaseshini, inkokhelo, njll.).
- Ngemva kokuzwa kumthengi konke ukunganeliseki ngengane, ngiyabuza: “Yini oyithandayo ngengane yakho? Yisho izici zakhe ezinhle.
- Ngiphakamisa nakanjani ukuthi ingane ebangele ukuvakashela isazi sokusebenza kwengqondo nayo inhle! Ukuthi nje akakafundi okuthile, unephutha kokuthile, “izibuko” ukuziphatha okungalungile kwabanye noma, ngokuzivikela, usabela ngobudlova nangokomzwelo “ekuhlaselweni” (izinsongo, izihlamba, izinsolo, njll.) ezivela kubantu abadala. Kungaba nezinketho eziningi lapha. Badinga ukuqondwa. Futhi ngesikhathi esifanayo uhlale wazi “Ingane muhle! Yithina bazali esinephutha futhi singasebenzi kahle kokuthile. ”
- Ngiphinde nginikeze iklayenti ukuhlolwa okufushane kakhulu. Kuyadingeka ukukala (ukuhlela ngokulandelana kokubaluleka) izimfanelo zomuntu: ohlakaniphile, onesibindi, othembekile, osebenza kanzima, onomusa, ojabulayo, othembekile. Ngokuvamile, «Okuhle» iwela kwabathathu abaphezulu. Futhi lokhu kuyaqondakala. Wonke umuntu ufuna ukuhlala endaweni enhle. Khona-ke, udinga ukukala ukubaluleka kwalezi zimfanelo ezifanayo kuwe. Lapha "Okuhle" kuqhutshwa phambili. Kunalokho, wonke umuntu uzibheka njengoSEVELE onomusa. Abaningi balindele izinto ezinhle kwabanye. Izizathu zalokhu zingase zehluke. Umsebenzi wami ukuguqula iklayenti libe nomusa. Ngaphandle kwakho, ngicabanga, ngeke ukhulise ingane ukuze ube nomusa futhi ngeke ukhulise “inani lobuhle emhlabeni”.
- Futhi, kuyasiza ukubuza umzali umbuzo onjalo: "Ingabe umusa nokwethembeka kuwubuhle noma iphutha, amandla noma ubuthakathaka?". Kukhona okumele ucabange ngakho lapha. Umgomo wami uwukuhlwanyela imbewu ukuze umzali acabange ngemva komhlangano. Isisho esidumile sikaProfesa NI Kozlova "Noma yini engiyenzayo, inani lobuhle emhlabeni kufanele likhule!" Ngiyisebenzisa ekuboniseni kwami njengethuluzi lokusikisela.
- Ukuze iklayenti liqonde ingqikithi yemfundo, ngibuza umbuzo: "Ufakani emcabangweni othi "Ukukhulisa ingane"?".
- Ukujwayelana nezikhundla zokubona. Ukuze kuthuthukiswe ukuqondana phakathi komzali nengane, kubalulekile ngomuntu omdala ukuba azi kahle ikhono lokucabangela izimo zokuphila esebenzisa izikhundla ezihlukahlukene zokubona.
- Ngiphakamisa ukuthi uphendule imibuzo, ngenze imibono ngendlela eyakhayo. (ukusebenza kuqala kakade ngesikhathi sokubonisana).
- Ngisebenzisa isikali sombuso (kusuka ku-1 kuye ku-10).
- Ngidlulisela iklayenti esikhundleni soMhlukumezi ngiyise esikhundleni sombhali (Yini osulungele ukuyenza?)
- Sikhuluma ngekusasa, hhayi kusukela esikhathini esedlule (ngemisebenzi nezisombululo, hhayi ngezimbangela zobunzima).
- Ngisebenzisa lezi zivivinyo ezilandelayo njengomsebenzi wesikole wasekhaya: “Ukulawula nokubalwa Kwezimali”, “Ukuba Khona Okuzolile”, “Utolika Omuhle”, “Ukwesekwa Nokuvunyelwa”, “Iziphakamiso Ezinhle”, “Ukukhanya kwelanga”, “Uma Bengithandile”, “+ — + ” , “Phinda, vuma, engeza”, “Izimfanelo zami”, “Izimfanelo zengane”, “Ithoyizi elithambile”, “Uzwela”, “Amasu e-NLP”, “Ukwelashwa kwenganekwane”, njll.
- Ekuqaleni komhlangano ngamunye olandelayo, ingxoxo yomsebenzi owenziwe iklayenti, ukuhlaziywa komphumela otholiwe (impumelelo, isipiliyoni esibi), ukudluliselwa komsebenzi ongagcwalisiwe noma ongaqediwe ngempumelelo esikhathini esizayo ngokucaciswa.
- Phakathi neseshini ngayinye, ngiyasekela, ngisize, ngigqugquzele iklayenti ukuthi lisebenze, lidumise impumelelo.
I-algorithm yokuxazulula izinkinga zokuthuthukisa ubudlelwano bomzali nengane
Ukuhlanganisa i-algorithm, kuyadingeka ukwenza umbuzo ngokwawo, okumele uxazululwe. Isibonelo, iklayenti linobunzima obuthile ekukhuliseni ingane. Bese kuba eyokuqala: sakha isimo senkinga (idatha yokuqala). Okwesibili: sakha lokho okudingeka kutholakale.
Kuzo zonke izimo ebudlelwaneni bomzali nengane, kukhona ababambiqhaza. Yilezi: Ingane, Umzali (noma omunye umuntu omdala) kanye Nendawo Ezungezile (lawa amanye amalungu omndeni, inkulisa, isikole, abangani, abezindaba, okungukuthi umphakathi). Futhi, ubudlelwano obunye sebuvele buthuthukile phakathi kwabahlanganyeli. Ngiyaqaphela ukuthi iningi lobunzima esinabo nezingane bubangelwa ukungakwazi ukuthola ulimi olufanayo nazo.
Ukwakhiwa komsebenzi. Iklayenti lifike “nenkinga” (iphuzu B) futhi lifuna ukuthola umphumela (iphuzu C). Umsebenzi wesazi sokusebenza kwengqondo: ukuthuthukisa uhlu lwezincomo, izivivinyo, ngokwenza lokho iklayenti lizosusa "inkinga" futhi lixazulule "umsebenzi" wokudala.
Idatha yokuqala
- Kukhona iphuzu elithi "A". Abahlanganyeli: umzali (abazali), ingane ezelwe, umndeni.
- Iphuzu elithi «B» - isimo samanje lapho iklayenti lafika khona. Abahlanganyeli: umzali(abazali), ingane esekhulile, umphakathi.
- Ibanga ukusuka ku-A ukuya ku-B isikhathi lapho abantu abadala kanye nengane bafinyelela umphumela ongafuneki kuklayenti. Kukhona ubudlelwano phakathi kwabazali nezingane.
Lokho iklayenti elikufunayo: iphuzu elithi «C» liwumphumela ofunekayo weklayenti. Abahlanganyeli: umzali(abazali), ingane, umphakathi.
Inqubekelaphambili ekuxazululeni inkinga. Ibanga ukusuka ku-B ukuya ku-C isikhathi lapho umzali azosebenza khona (enze imisebenzi). Lapha ubudlelwano phakathi kwabahlanganyeli buzoshintsha, ezinye izinguquko zizokwenzeka. Izincomo eziqondile nemisebenzi yomzali (umsebenzi wokuqala ulula). Iphuzu D — izinjongo zemfundo ezithembisayo (uma umzali ezizazi futhi ezilwela). Abahlanganyeli: umzali(abazali), ingane endala, umphakathi.
Ingqikithi: umphumela obambekayo ovela emsebenzini owenziwe.